Category Archives: Customer service

Taking the cuss out of customer service

Posted on May 22, 2012 by

By Martin Sher, Co-CEO The key point you should get from this blog post is that it’s important to treat your employees, vendors, co-workers, patients, customers, bosses, etc. with dignity and respect. Make sure they have fun and are always … Continue reading →

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A Love Letter – From a DEBTOR?

Posted on April 14, 2011 by

You know, we spend so much time and energy at AmSher on strong customer service training, because as you can imagine, collecting money from a consumer is a delicate subject – even when it clearly IS owed.  And when you … Continue reading →

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E is for E : “How To Have Fewer Bad Debts” series

Posted on April 13, 2011 by

This should be obvious, but it is in your best interest to pro­vide exceptional service. Most of the time, if you provide exceptional service in addition to following the preceding steps, your customers will only want to do business with … Continue reading →

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N is for Nice Courtesy Call: “How To Have Fewer Bad Debts” series

Posted on February 18, 2011 by

Making a courtesy call to your customer shortly after he makes his purchase is probably one of the smartest things you can do. Before the first payment is due, call the customer and thank him for his business and make … Continue reading →

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