Monthly Archives: April 2012

Give your name; ask for the money, then shut up and listen

Step one in achieving a successful collection call is pretty straightforward – make sure you’ve got the right person on the phone. It may be easier said than done, but you can’t move on to the next three steps without … Continue reading

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Do you have the right Freddie Krueger?

There are several steps to making a successful collection call. There’s no better place to start than at the beginning, so here’s your first step. Let’s see what can go wrong: Phone rings. . . Debtor: Hello. . . You: … Continue reading

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