Monthly Archives: May 2012

Taking the cuss out of customer service

By Martin Sher, Co-CEO The key point you should get from this blog post is that it’s important to treat your employees, vendors, co-workers, patients, customers, bosses, etc. with dignity and respect. Basically, always treat everyone like you would your … Continue reading

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So what’s the problem?

We’re figuring out how to complete a successful collection call by going through the steps one at a time. After you’ve made sure you have the right debtor, talked for a minute AND listened, it’s time to figure out what … Continue reading

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