By Martin Sher, AmSher Co-CEO
What does it take to be a likeable bill collector? Many would say it’s an impossible task.
But not Karlene. In her 10 years as an AmSher collector, Karlene has called literally thousands of people who have past-due debts – that’s a lot of conversations. In fact, she’s collected more than $5 million in delinquent debt over the last decade.
And I doubt there were many people who answered the phone and thought, “Oh good! It’s the bill collector!”
But people talk to Karlene, because she is likeable and has a special, fun personality. She listens, laughs, and even cries with the people she’s talking to. She makes it her mission to help people think, consider, find money and pay their bills. We find time and time again that people appreciate her attitude and her help getting their bills paid. Continue reading →